Erossimo realise and have the utmost regard to how important it is to securely store any information that you provide by maintaining the highest levels of
security. Our site uses high-level SSL encryption technology, the most advanced security software currently available. You can therefore rest assured that we take
the privacy and security of your payment and personal details very seriously.
Erossimo will not disclose any personal details to third parties who are not directly involved in the processing of an order. During the checkout process we only use
well known specialist service providers to handle bank card transactions, as described below. They only receive the information needed to verify and authorise your
payment and to process your order. All such organisations are under strict obligation to keep your personal information private therefore we do not store bank card
details on any of our servers.
Payment Security
You will have seen that the volume of internet trade is growing at a phenomenal rate; however some criminal elements are taking advantage of this growth to target
online retailers with stolen card details. It is now more vital than ever, for us to protect our business against this increased risk of fraud.
Internet transactions are classed as 'cardholder not present' (CNP) transactions. Until recently, there was no easy way to identify a cardholder and confirm that it
was indeed the legitimate cardholder entering the card details. For this reason Erossimo uses 3D Secure technology which is designed to reduce the possibility of
fraudulent card use by authenticating the cardholder at the actual time of the transaction.
What is 3D Secure?
3D Secure stands for 'Three Domain Secure' - the payment industry's internet authentication standard which has been developed by the major card schemes. Visa has
called their version of the scheme 'Verified by Visa' and MasterCard has called their equivalent initiative 'MasterCard SecureCode'. These are both collectively
referred to as 3D Secure.
3D Secure authentication requires the cardholder to register their card to take advantage of this service. This is a one time process which takes place on the card
issuer's website and involves the cardholder answering several security questions to which only the card issuer and cardholder will know the answer. The cardholder
selects a password and agrees on a secret phrase, which will be used by the card issuer during each online transaction.
3D Secure can be thought of as an online version of 'Chip and Pin' technology, whereby the cardholder has a personalised password registered with their card that
is entered during the checkout process. 3D Secure is predicted to become the industry standard and all online consumers will soon become as familiar with this, as
when they enter their 'Pin' number at a cash machine or till in a shop.
During the checkout process you will be redirected to the payments page of our specialist service provider, hosted on their own secure servers, protected by 128 bit
secure SSL certificate. The 3D Secure authentication process is smoothly integrated into the checkout process and will usually only add a few seconds to the normal
transaction time. A small price to pay for increased protection for both the retailer and cardholder.
Phishing
Spoof emails are deceptive emails claiming to be sent by well known companies. They are called "spoof emails" (also known as "hoax" or "phisher" emails) because they
fake the appearance of a popular website or company in an attempt to commit identity theft. The people who send these emails hope that unsuspecting recipients will
reply or click a link contained in the email and then provide confidential information (for example, passwords, bank account or credit card numbers).
Erossimo will never ask you to send any personal details via email. If we require such details, for security reasons we will ask you to contact us by phone. Should you
receive an email claiming to be from Erossimo requesting this kind of information please do not send any sensitive or personal details using any links contained within
the email.
Forgotten Password
If you have forgotten your password, all you need to do is go to the login page of 'My Account' and follow the simple instructions. Please remember that you are
entirely responsible for maintaining the confidentiality of your password and user account information. You must notify us immediately in the event of any known
or suspected unauthorized use of your shopping account.
